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Terms & Condition

This Agreement (the "Agreement") is a legal agreement between you and Naturobell Pvt. Ltd. (the sole owner of its brand “Naturobell” & “”) that states the terms and conditions under which you may receive the Naturobell Service and use the Naturobell Web site (""). currently provides an online grocery shopping and delivery service, and may in the future provide additional shopping and related services. If you use the Naturobell Service or, you agree to these terms and conditions.

Your Account.

You agree to provide Naturobell with accurate and complete information as required by registration for the Naturobell Service ("My Account"), including, but not limited to, your legal name, billing and delivery addresses, telephone number and promptly to notify of any change in your Customer Registration Data at Upon registration, your username and password will allow you to access the Naturobell Service. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify promptly of any unauthorized use of your password or your account. You will remain liable for any use of the Naturobell Service until you notify of the unauthorized use, loss or theft.

Shopping at Naturobell or

  • (a) Pricing: All the products listed on will be sold at MRP unless otherwise specified. Prices of products sold online may differ from those in retail stores. MRP mentioned is indicative and may differ to the MRP on the product at the time of delivery.
  • (b) Delivery: Delivery will be made to the delivery address that you specify when you confirm your order. Payment for products and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive delivery and pay for the order. If cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address / details given to us by you, will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the Naturobell Service, you may call or write to customer service at's liability for missing a delivery is limited to delivery at a later agreed time at no additional charge.
  • (c) Cancellation Policy: On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order. You can cancel an item in your order, till the item is shipped by Naturobell. In order to cancel an item in your order, call customer support on +91-9731355445
  • (d) Return & Refunds:

Good once sold will not be taken back unless the product on arrival is damaged or expired. Our supply crew checks the quality of all ordered products before they reach you. Products purchased on Naturobell can be returned as per below only if unopened.


Damaged/ Expired

Other Reasons

Any grocery

Call within 2 days of delivery

No return

Property Rights.

a) Copyright: All content on including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of, ALL RIGHTS RESERVED, or its content providers. authorizes you to view and copy for the sole purpose of placing an order with, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of is strictly prohibited. reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from

(b) Trademarks: "Naturobell", “,” all logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of or otherwise proprietary to and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on are the property of their respective owners.

Reviews, Feedback, submission, Communications, and other Contents.

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

(i)You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

(ii) may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.

(ii)Any information provided by you on this site shall not be misleading in any way.

Unauthorized or Fraudulent Use.

By registering for the Naturobell Service, you warrant that you are at least 18 years old. If you are under 18, you may use the Naturobell Service only with the involvement of a parent or guardian. From time to time, may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.

Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Changes in Agreement or Naturobell Service.

Disclaimer of Warranty and Limitation of Liability.

Your Use of Naturobell service, and the internet is entirely at your own risk as its contents are provided on ‘As Is’, ‘As Available’ basis. To the fullest extent permitted by law, disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. does not warrant that the functions provided by will be uninterrupted or error-free, or that or the server that makes it available are free from viruses or other harmful components.

Neither nor any of its directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the Naturobell service,, the internet or for any other claims related in any way to your relationship with


You agree to defend, indemnify and hold and its Associates harmless from any claims and expenses, including attorney's fees, arising in connection with a violation of this Agreement by you or through use of your account.


Privacy and Security.

Your privacy is very important to Please click here to review a complete statement of our Privacy and Security Policy which also governs your use of and the Naturobell Service.

(a) Aggregated Information. may use aggregated information regarding its customers and usage of the Naturobell Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

(b) Third Party Service Providers. may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data. They may have access to personal information to perform their functions.

(c) Sale of Business. may transfer Customer Registration Data and other personal information in connection with the sale of or the sale or transfer of its business operations in your geographic area to a third party provider or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.

(d) Enforcement of Agreement or Compliance with Law. may use or disclose personal information when believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of or its users or to comply with the law.


Legal and Miscellaneous.

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures.

a) Applicable law This site is created and controlled by The laws of India shall apply and courts in Bangalore shall have jurisdiction in respect of all the terms, conditions and disclaimers. reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.

(b) Arbitration If any dispute arises between you and during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by The place of arbitration shall be Bangalore. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.